Refund policy

In force from July 17, 2026 Planeta računari
In shortYou have 14 days to withdraw from the purchase and get a full refund. You lose that right only if you expressly asked for the license key to be delivered immediately and confirmed that at checkout. If you did not ask for immediate delivery, we do not even send the key before those 14 days have passed.

1.Right of withdrawal

As a buyer you have the right to withdraw from the purchase within 14 days of payment, without giving a reason and at no extra cost. This right follows from the Serbian Consumer Protection Act, and for buyers in the European Union also from Directive 2011/83/EU.

The period starts on the day the payment is recorded in our account.

2.When the right of withdrawal does not apply

Planeta Booking is digital content delivered electronically. The law provides that the right of withdrawal is lost when all three conditions are met:

  1. You expressly requested that delivery begin before the 14 day period expires
  2. You confirmed that you are aware you thereby lose the right of withdrawal
  3. Delivery has actually taken place, meaning the license key has been sent to you
Where this happens in practiceAt checkout there is a field labelled “Deliver the key immediately”. It is optional and unticked by default. If you tick it, you expressly request immediate delivery and thereby waive the right of withdrawal, which is stated in the text of that field itself. If you leave it unticked, the key is sent only after the 14 days have passed, and your right of withdrawal remains intact until then.

This is not a trick or fine print. It is a choice you make knowingly: faster delivery, or a longer right of withdrawal. Most buyers choose fast delivery, and that is fine, but they should know what they are choosing.

3.How to request a refund

Send a message to office@planeta-racunari.rs stating:

  • The proforma or order number, in the form PB-2026-0001
  • The email address you ordered from
  • The bank account we should refund to, if you paid by bank transfer

You do not have to give a reason. If you do, we use it to improve the product, and for nothing else.

No particular form is prescribed for the withdrawal notice. A clear statement that you are withdrawing is enough.

4.Refund deadline

We refund within 14 days of receiving your withdrawal request.

How you paid How we refund
Bank transfer To the account you give us, in dinars, in full
Card (Paddle) Through Paddle, to the card it was paid from, in dollars

We refund the full amount you paid. We charge no handling fees, no commission and make no deductions.

Exchange rate differences on dollar paymentsIf you paid by card through Paddle, we refund the same amount in dollars that you paid. Because exchange rates move, the dinar amount on your statement may differ from the one at the time of payment. That difference arises at your bank and is outside our control.

5.What happens to the license

When you withdraw from the purchase, the license ceases to apply. We deactivate the key and the plugin reverts to the free version, limited to one service and one staff member.

Your data staysAppointments, clients and settings remain in your site's database. We delete nothing and we have no access to that data. If you change your mind later and buy a license again, everything you set up is still there.

We expect you to remove the plugin from your site or continue using the free version. Continuing to use paid features after a refund is not permitted.

6.Faulty product

Withdrawal and a complaint about a fault are not the same thing. Withdrawal needs no reason. A complaint means the product does not do what was promised.

If the plugin does not do what this site says it does, tell us. We fix the fault in the very next version, at no charge. If we cannot fix it, we refund you regardless of how much time has passed since the purchase and regardless of whether you requested immediate delivery.

The deadline for responding to a complaint is 8 days, as prescribed by the Consumer Protection Act.

What is not a faultA feature that was never promised is not a defect in the product. That is why this site carries a list of what the plugin does not do, and it sits on the home page rather than hidden at the bottom. If you need something from that list, it is better to find out before buying, which is what contact is for.

7.Who we are

SellerPlaneta računari
VAT number106957267
Company number62397314
AddressMilice Pavlović 32/3/12, 32000 Čačak, Serbia
Bank account155-19176-03
Emailoffice@planeta-racunari.rs
Phone+381 60 722 3100
Working hoursweekdays, 9 to 16
Terms of use What the license allows, and what it does not. Privacy policy What data we collect and why. Contact A question before buying is cheaper than a refund.