Contact

Write to us before you buy,
not after

If you are not sure the plugin does what you need, ask. An answer that talks you out of buying is cheaper for both of us than a refund.

Email
office@planeta-racunari.rs
For anything that needs a screenshot, a license key, or an answer that stays on record.
Phone
+381 60 722 3100
When it is quicker to explain than to write. For bugs, have the Diagnostics text ready anyway.
Address
Planeta računari
Milice Pavlović 32/3/12
32000 Čačak, Serbia

Email is the only channel, and that is deliberate. A message stays on record, it can carry a screenshot, and it is answered by the person who wrote the code, not by whoever is on shift.

Behind the product

You know who wrote your software

Name and surname, qualification, address, references and other products that have been running for years. All on one page, including a button that drops the contact straight into your phone. This is the answer to what happens if the vendor disappears: the vendor has an address in Čačak and work that predates this plugin.

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QR code linking to Aleksandar Krsmanović's business card

What to write, by type of question

This is not a formality. A message with these details gets answered the first time, without three rounds of back and forth.

A question before buying

The most useful message you can send. Describe the business, not the feature you think you need.

  • What you do and how many of you work
  • How you keep track of appointments now
  • What bothers you most about it
  • Whether you have a WordPress site

Something is not working

The plugin has a Diagnostics page that gathers everything we need. Open it and copy the text from there.

  • The text from Diagnostics
  • What you were doing when it happened
  • What you expected, and what happened instead
  • A screenshot, if it is visible

A feature is missing

Most of what the plugin has today came out of a message like this. Describe the problem, the solution is our job.

  • Which problem you are solving
  • How you do it now
  • How often it affects you

License and purchase

For anything about the key, moving to another site, and upgrading packages.

  • Your license key, if you have one
  • The domain it is activated on
  • What you need: a transfer, an upgrade, a change

There is probably an answer already

These are the questions that arrive most often, and all of them have a written answer.

  • Is there a monthly charge or a commission? No. The license is paid once, and there is no commission on revenue. Pricing →
  • Does it support Stripe? Yes, it does. Clients pay by card via Stripe or PayPal, plus bank transfer and cash. Each account enters its own key, so the money goes straight to you. Payments →
  • Can I send SMS or WhatsApp instead of email? Not from the plugin itself, but through Zapier or Make you can, because the packet carries the client's phone number. Integrations →
  • Do I need a developer? No. A three-step wizard sets up the industry, the first staff member and the page with the form. Industries →
  • Does it work in a language other than Serbian or English? Yes. You add the language and translate 63 texts from the admin, with no developer. Customization →

A question before buying is not a nuisance

A customer who asked and then bought stays. A customer who bought and then found something missing asks for their money back, and rightly so.