A repair takes as long as the fault requires, and that is not known before the inspection. For that reason the service presets carry diagnosis as a separate service, with a fixed duration and price, while the repair is booked after it, once the scope of work is known.
The car service and the appliance repair shop are the only two on the list where diagnosis is a separate service, booked apart from the repair.
It is the longest service in the ready-made presets, twice as long as the longest hair coloring and three times longer than a couples therapy session.
In the tradesman preset the first service is “Service call”, with a duration of 30 minutes and a price of 2,000 dinars. It is the only industry where travel to the address is charged apart from the repair.
In the preset, a washing machine repair is entered at 4,000 dinars. The final amount depends on the part being replaced, so the price in the form works as a starting estimate rather than a fixed price.
In this group, three of the four industries work at the client's address rather than at their own premises.
The car service uses the word appointment, because the vehicle comes to the shop. The other three use visit, because the service is performed at the client's address.
Booking does not require your involvement. The client sees the free slots in the form and confirms one, and you get an email about the booked slot. The form works while you are out on a job, so an inquiry does not depend on whether you picked up the phone.
Enter the average duration, rounded up. If a washing machine repair runs 60 to 120 minutes, 90 minutes is a reasonable value: unused time stays free, while overrunning pushes the next slot. Diagnosis as a separate slot solves the same problem permanently, because the repair is booked once the scope of work is known.
The client sees there is no free slot and joins the waiting list. After a cancellation, the first on the list gets a message that a slot has opened. Without the waiting list that inquiry is recorded nowhere.
Yes, if you add an address field to the form. Extra fields are defined in the admin, so you can also ask for the floor, the entry code or a description of the fault. What the client enters is shown in the calendar and in the email about the booked slot.
Not automatically. The plugin supports no rule of the kind “if the repair is charged, the service call is waived”. Payment is entered by hand, at the actual amount, so the client record shows the amount charged, regardless of how it was made up.
An inquiry that goes unanswered moves on to the next tradesman in the search results. The booking form takes appointments all day, whether or not you are reachable by phone.