A washing machine can be a ten minute seal or a two hour pump. Every other industry knows the duration in advance, and you find out only when you open the machine. That is why here you charge for the diagnosis first, and the repair after.
The car service and the appliance repair shop are the only ones on the whole list with diagnosis as a separate service. That is not an accident.
That is the longest service on the whole site. Twice as long as the longest hair coloring and three times longer than couples therapy.
The tradesman preset has “Service call” as its first service, 30 minutes and 2,000 dinars. It is the only industry where showing up is charged separately.
A washing machine repair is listed at 4,000 dinars. The real price depends on the part, and you only know that once the machine is open. At a hairdresser a price is a price, here it is a starting point.
The only group where three of four go to the client rather than the other way round.
The car service is the only one using the word appointment, because the vehicle comes to it. The other three use visit, because they go to the address.
Nobody, and that is the point. The client sees your free slots and books themselves while you are under someone's sink. You get an email that a slot has been booked. You do not answer calls while working, and you do not lose a job because you did not pick up.
Set an average and be a little generous. If a washing machine repair runs 60 to 120 minutes, put 90. Better to have half an hour left than to be late for the next slot. The real protection is diagnosis as a separate slot, because after it the duration is no longer guesswork.
They see there is no room and join the waiting list. When someone cancels, the first in the queue gets a message and the slot fills. Without it, that client calls the next tradesman from the search results, and that is a job you lost without ever knowing it existed.
Yes, if you add an address field to the form. You build the fields yourself, so you can also ask for the floor, the entry code or a description of the fault. You see it in the calendar and in the email, before you get in the van.
Not automatically, and that is the honest answer. The plugin has no rules like “if the repair is charged, the service call is free”. But you record the payment by hand, at the actual amount, so you enter what you really charged. The record shows what was paid, not what a rule should have done.
The client you did not answer called the next tradesman from the search. Booking works while you work, and that is the whole argument.