Industries Pets
Pets

The calendar says Rex,
not Marko Marković

The owner books and pays, but the dog turns up. You need to know which one, what breed, and whether it bit last time. A system that shows you only the owner's name has not helped you.

The client is the owner, the patient is the pet

This looks like music school, where the parent pays and the child attends, with one difference: children do not bite.

The owner

Books, pays, gets the reminder. The record is kept on them.

  • Email and phone for the reminder
  • History of every visit and payment

The pet

Turns up. You need its name, breed and everything that affects the work.

  • Name and breed in a custom field
  • Age, weight, a note about behavior
  • Visible in the calendar, before they walk in
Tuesday, April 14
09:00
Rex · Grooming yorkshire, 4 yrs · owner: Marko Marković
10:15
Luna · Bath golden retriever, 2 yrs · note: hates the dryer
11:15
Bela · Full groom maltese, 7 yrs · owner: Ana Petrović

You build the fields yourself, so you ask for what you actually need. The note “hates the dryer” is worth more than any detail about the owner, because it saves you half an hour next time.

The pet hotel: what works, and what does not

This is the one industry on the whole site where the plugin works only partly. Better you read this now than after paying.

Day care480 min · 1.500 RSD
Eight hours in one day. The slot has a date, a start and an end, so it all works like any other service.
works
Overnight stayper night · 2.500 RSD
It works as a record of drop-off, but not as a stay. The system knows when the dog was brought in, but not how many nights it stays or when it is collected.
partly
Weekly package12.000 RSD
Seven days cannot be booked as one slot. The booking records only the arrival, and the stay is tracked outside the system.
does not work
Why it is like that

A slot in this plugin has one date and a duration in minutes. There is no “from date to date” field, so a five night stay cannot be entered as a single booking. That is not a setting we overlooked but how the system is built.

If a pet hotel is your main business, this is not the right tool. You need accommodation booking software, which knows about check-in and check-out and about occupancy by day. Tell us before buying and we will save us both the time.

If boarding is a side line and your main business is a salon or a clinic, then it works: you run day stays through the system and arrange multi-day ones by phone, as you do now. Ask before you pay, because an answer that talks you out of it is cheaper than a refund.

Two things the rest of the group needs

A vaccination in a year, a groom in six weeks

Everything here repeats, only at different rhythms. The clinic yearly, the salon every month and a half.

  • A message to a inactive client sends itself, by a rule you set. A dog that has not been in for six weeks is probably overgrown, and the owner has forgotten.
  • A series of slots handles training: ten sessions, weekly at the same time, one booking.
  • A vaccination is the easiest reminder in the world, because the exact date is known. A message a year later brings the client back without a single call.
An owner who did not come back has not gone elsewhere. Most often they simply forgot, and the dog cannot remind them.

A group dog training class is the same as a group yoga class

Training has an individual session for 2,500 and a group one for 1,500. Same logic as the gym, only with four legs.

  • Capacity is the number of dogs in the group. Six dogs at 1,500 is 9,000 dinars in the hour where an individual session brings 2,500.
  • Every owner gets their own confirmation and their own reminder, because they are different people.
  • The behavior assessment is a separate slot, 60 minutes and 3,000 dinars, done before the dog joins a group. That is the same as diagnosis at a repair shop.

Four ready-made industries, 14 services

Three work perfectly, and for the fourth you have just read the truth.

Pet grooming
  • Bath45 min · 2.000
  • Haircut60 min · 3.000
  • Full grooming90 min · 4.500
Veterinary clinic
  • Exam30 min · 2.500
  • Vaccination20 min · 2.000
  • Microchipping20 min · 3.000
Dog training
  • Behavior assessment60 min · 3.000
  • Individual training60 min · 2.500
  • Group training60 min · 1.500
Pet hotel
  • Day care480 min · 1.500
  • Overnight stayper night · 2.500
  • Weekly package12.000

The veterinary clinic has a free consultation before an operation, for the same reason a lawyer's introductory meeting is free: the decision is made in conversation, not in a form.

Questions from the salon and the clinic

No, the record is kept on the owner, because they book and pay. The dog's name goes into a form field, so the history shows which dog came when. If you need a separate record per animal, this is not it and we do not pretend otherwise. In practice it is enough for a salon: you see Marko has been in seven times and with which dog each time.

True, so create two services, for example “Grooming, small dog” and “Grooming, large dog”, each with its own duration and price. The preset gives one grooming service as a starting point, and you split it in two minutes. Same approach as the double driving lesson or the court with floodlights.

No. This keeps appointments, payments and a history of visits. It does not keep medical records, treatments or results. If you need a veterinary information system, that is a different product. This one solves booking and the vaccination reminder, and it does that well.

No. A slot is the expected time, not an obligation. You move the slot in the calendar by dragging it, if you want the record to match reality. The payment is recorded at the actual amount regardless.

For the salon it works fully. For weekend boarding only partly, because the plugin does not know about multi-day stays. If boarding is a side line, you arrange it by phone as you do now and run the salon through the system. If boarding is the main business, you need a different tool, and we wrote that above this question, not below it.

What next

Rex is groomed every six weeks, but nobody remembers that

The message that reminds the owner sends itself. You write it once, and it brings clients back while you work.